PolyAI agent
Turn your contact center into a command center
🛡️ AgentReady threat assessment
MAESTRO 7-layer threat model + OWASP AIVSS risk score for PolyAI agent, derived from its capabilities.
AIVSS 5.6 · Medium
View MAESTRO 7-layer threat model →Overview
PolyAI is the world's leading provider of enterprise voice agents for service and support. Our voice AI platform helps the most customer-centric organizations automate the work of thousands of service representatives and provide superhuman customer experience at scale
Key features
- Proprietary Foundational Models: our own tech for each component of the virtual agent stack (speech-to-text, LLMs, text-to-speech) power our AI agents across all communication channels
- Agent Studio, our powerful and intuitive platform to build and maintain your AI agents
- Robust analytics capabilities that power data driven business decisions
- Fluent in the world's most spoken languages
- Compliant with all major security certificates (HIPAA, ISO 27001, SOC 2, GDPR, PCI DSS, FSQS, CyberEssentials Plus)
- Universal API integrations with all platforms and systems
Use cases
- Automating customer support queries
- Analyzing customer data for insights and providing reccommendations
- Call summarization and recommended next steps for agents
- Outbound calling capabilities
- Tailored for major industries including retail, healthcare, hospitality, travel, financial services, telecommunications and utilities
Listing aggregated from aiagentsdirectory.com