Botpress

Overview

Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. It handles the tickets that every other support tool escalates, works on top of any existing helpdesk or as a standalone, with no migration required and no per-seat cost. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further.

Key features

• Enterprise-grade platform for AI agents
• No per-seat licensing costs
• Handles complex, multi-turn customer support conversations
• Integrates with existing business systems and data sources
• Deploys across multiple communication channels
• Focus on scalability and operational efficiency

Use cases

• Automating Tier-1 customer support inquiries
• Providing 24/7 multilingual customer service
• Qualifying leads and routing complex cases to human agents
• Guiding users through troubleshooting and product onboarding
• Handling common transactional requests like returns or bookings
• Scaling support operations during peak periods without adding staff